Log into your online bank account and check the account history.
If no money was debited to your account you don’t have to worry. There was a temporary glitch (as sometimes happens with technology), and the transaction you attempted will expire automatically. No money will be deduced from your account. So wait for a few minutes and try again.
If you still have any issues or concerns, please drop us an email at firstname.lastname@example.org
If the money was debited from your bank account and you did not see a success message, please wait for an hour. We are automatically checking with your bank to confirm the transfer and will send you an email to confirm the status of the transfer.
If the transaction was successful, your investment will take place as scheduled.
If the transaction was unsuccessful, the money will be refunded to your account within 3 working days (your bank needs this time to confirm/cancel the attempted transaction). The money remains with your bank and they will transfer it back into your account.
If you still do not receive a refund within 3 working days, please email us at email@example.com so we can sort out the issue with your bank.